Privacy Policy

1. Introduction

Covert Group Ltd ("we", "us", or "our") operates the website www.covertgroupltd.co.uk ("Website"). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our Website, purchase our SIA Security Courses, or contact us for inquiries.

2. Information We Collect

a. Personal Information: When you register for our SIA Security Courses, we may collect personal information such as your name, email address, postal address, phone number, and any other information you provide to us voluntarily.

b. Payment Information: If you purchase our SIA Security Courses, we collect payment information such as credit/debit card details or other payment details. However, we do not store this information on our servers. Payments are processed securely through our third-party payment processor.

c. Website Usage Information: We may collect information about your interaction with our Website, including your IP address, browser type, device identifiers, pages visited, and other usage statistics. This information helps us improve our Website and tailor our services to better meet your needs.

3. How We Use Your Information

We use the information we collect for the following purposes:

a. To provide and maintain our SIA Security Courses and services, including processing your registrations and orders.

b. To communicate with you about your inquiries, registrations, orders, and other service-related matters.

c. To personalize your experience on our Website and tailor our services to your preferences.

d. To improve our Website, products, and services based on your feedback and usage patterns.

e. To send you marketing communications, promotions, and updates about our products and services, subject to your consent where required by law.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

a. Performance of a Contract: To fulfill our obligations under any contracts we enter into with you, such as providing our SIA Security Courses.

b. Consent: Where required by law, we obtain your consent before sending you marketing communications or using cookies and similar technologies.

c. Legitimate Interests: To pursue our legitimate interests, such as improving our services, protecting our Website, and conducting marketing activities.

5. Data Sharing and Disclosure

We may share your personal information with the following parties:

a. Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, or delivering our services.

b. Legal Compliance: We may disclose your information when required by law, court order, or government regulation.

c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

a. Right to Access: You can request access to the personal information we hold about you and receive a copy of that information.

b. Right to Rectification: You can request to correct any inaccurate or incomplete personal information we hold about you.

c. Right to Erasure: You can request that we delete your personal information under certain circumstances.

d. Right to Object: You can object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.

e. Right to Restrict Processing: You can request that we restrict the processing of your personal information under certain circumstances.

f. Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights or for any inquiries regarding your personal information, please contact us using the contact details provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze trends, administer our Website, track users' movements around the site, and gather demographic information about our user base.

10. Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: admin.info@covertgroupltd.com Address: Challenge House Suite 10, Mitcham Road, Croydon, England, CR0 3AA.